Privacy Policy

2. Data We Collect

When you use our contact form or reach out by phone or email, we may collect your name, email address, phone number, and any message you choose to share, including details about the watch you would like serviced. Basic technical information, such as browser type, may be collected automatically through cookies where you have given consent.

We process this information based on your consent when submitting a form, and on our legitimate interest in responding to enquiries and coordinating repair services. Contact and service records are typically retained for up to three years to support any warranty-related follow-up, after which they are deleted or anonymized.

3. How We Use Your Data

Personal data is used to respond to enquiries, schedule services, and communicate about the status of a repair. We do not sell personal data to third parties. Limited technical data may be shared with analytics providers strictly to help us understand how our website is used, and only where you have consented to analytics cookies.

We do not send marketing communications unless you have separately agreed to receive them, and you may opt out at any time by contacting us.

4. Data Protection Measures

We take reasonable technical and organizational steps to protect personal data, including secure storage of contact records and restricted access limited to workshop staff involved in your service. Should a data breach occur that affects your personal information, we will take appropriate steps to notify affected individuals in line with applicable Thai regulations.

5. Cookies

Our website uses essential cookies for basic functionality, along with optional analytics, marketing, and preference cookies that are only active with your consent. For full details on the types of cookies used and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to access the personal data we hold about you, request correction or deletion, withdraw consent at any time, and request a copy of your data in a portable format. You may also object to certain processing activities.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with Thailand's Office of the Personal Data Protection Committee if you believe your data has been mishandled.

7. Third-Party Links

Our website may occasionally link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so it can be removed.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.