What clients have said after their visit

Challenge

A client's automatic diver had been gaining nearly two minutes a day after being dropped, and a previous repair attempt elsewhere hadn't resolved it.

Solution

A full hairspring and balance adjustment identified a bent coil the earlier repair had missed, along with a rate check across five positions.

Result

Daily rate improved to within eight seconds, verified over a two-week wear period. "It finally keeps time the way it should," the client wrote afterward.

Challenge

A 1970s dress watch case had deep scratches and a dent along the lug, inherited from a family member and rarely worn out of concern for its condition.

Solution

Heritage case restoration with a conservative plan reviewed beforehand, focused on smoothing the dent while leaving the original brushed finish largely intact.

Result

The case regained structural soundness without looking artificially new. The owner now wears it regularly.

Challenge

A client inherited three watches with unknown service history and wanted an honest sense of their condition before deciding what to do with them.

Solution

Three separate inspection visits, each with a written note covering movement condition, case wear, and any recommended next steps.

Result

One watch needed no work at all, one is scheduled for balance adjustment, and one remains a keepsake as-is — all informed decisions.